Un authorized Payment
Un authorized payment I rented a 5x5 space at the Sachman street Location in Brooklyn for our church. We always paid our bill on time, but recently I received several text reminder notifications that payment was due, so I waited for the payment date which is the 21, of every month as usual. instead I got a text thanking me for payment received. I called to find out how they received payment, Because I never use autopay, and never activate a record card for future payment. The manager on site, looked at the account and confirmed that it was on auto pay. and immediately took it off. I asked him why did he take it off, he responded that it most likely it was a mistake at the office. I requested to speak to a customer service rep, he had no # for that department, I finally was able to find a customer serv.# and make an official complaint. as per customer service I should receive a call within 48 hrs. pending an investigation. BE AWARE! Companies are not allowed to use your credit without your consent, whether to pay themselves or any other actions without your knowledge that are considered FRAUD. we immediately vacated the Lot and requested to have our account close. All this happened Today August 21, 2024