Tried to ship a gift
Tried to ship a gift, but REI’s automated system panicked and cancelled the order because the shipping and billing addresses didn't match. When I asked chat support why, they just tossed a corporate policy link at me like a smoke bomb and disappeared. These clowns will be death of REI. I took the exact same credit card over to Amazon, where it cleared instantly for a faster, cheaper delivery. I save 10 percent in 5 min instead of reading REIs policy. Big thanks to REI’s 1990s fraud algorithm for saving me some money.