Internal Queues
The overall process was acceptable. What would be a significant improvement would be to explain the queueing process upfront. Once I responded with the information required for a specific step, my work product(s) went into the internal queue. It would have been excellent to have been told the estimated time I would spend in the queue based on the current status of the queues. Yes, the upfront materials provided anticipated time frames for review. A "real time" estimate would have been nice. It would also be highly acceptable to get a periodic update on my relative position in each queue. My experience was there is no communication from the ACM until the work product was finished. I recognize internal queues is probably the norm in other self-publishing firms.