I request a full refund for the poor service.
I recently enrolled my 5th-grade child in International Schooling, an online school, and had a very disappointing experience. They initially assigned a teacher with either a heavy non-native accent or with qualifications more suited for kindergarten, so I requested a refund. During my consultation, they promised a full refund if I attended one class and was still not satisfied. However, after requesting a refund, I have only received $2,780 out of the $4,210 I paid, leaving $1,430 still unpaid. It has also been extremely difficult to get the refund processed. It seems that this school operates by misleading parents through false advertising and withholding their money. They refuse to cancel card payments and only issue partial refunds through bank transfers, keeping significant amounts. Additionally, when I mentioned that I would leave reviews on social media and report them to consumer protection authorities, they threatened me with legal action for defamation. I want to warn everyone to be cautious of their practices and avoid falling victim to this scam. I still plan to report this to the police and consumer protection authorities.