Bad Customer Service + Bad Quality.
So I bought a premium sex machine thinking - great I didn’t break the bank, but I certainly got something in the mid-range- not mediocrity. Unfortunately, the machine is very frustrating (I’ve Spent 80% of my time trying to fix things instead of enjoying the moment) The power supply died (intermittently fails) within the third use. Typically, this wouldn’t be a bad thing as the company would send you another one. However, after an unacceptable amount of emails between us with without any understanding of what I was telling them, they sent me a new power supply. All I had to do was pay the $40 shipping charge. Oh wait! I haven’t received it yet and it’s been about four weeks, I ordered other things off the site which arrived already. Customer service is brutal. The machine is mediocre at best. I guess The old adage is correct - you get what you pay for - and in this case $380 is apparently worthless. I’ve yet to have (single) good time without massive frustration. I would literally take $10 for this thing if I could sell it to somebody. Do yourself a favour save up an extra bit of money and get something from a reputable site. Update: (Jan 2025): Still no power supply after paying for it $40. We have many email exchanges on the topic plus video files showing the failed power supply. I don’t communicate with the retailer about purchased products via trust pilot.