Yes Hearing set my nervousness at ease with excellent service!
I was nervous about purchasing from an online group that was without a brick and mortar store. But I read some good reviews about Yes Hearing and decided to take a chance. And I have been so glad that I did. The salesman that contacted me (Carlos) was personal, friendly, and professional and explained how the company's processes worked. He suggested that Phonak Audeo hearing aids sounded like they would work best for me. I did some research on them and agreed with his assessment -- I called back and placed my order. Shortly thereafter I got a text from the salesman confirming my purchase (and an email) and then I received a text from a tech (Leyla) who said she would be the go-to person for any questions I had through the process. She confirmed that I would be contacted by an audiologist within a few days to set up an appointment for the hearing aid test. The audiologist (Scott) set up the appointment. He arrived right on time, conducted the tests and set up my hearing aids. He thoroughly explained the care and function of the hearing aids and the MyPhonak app. He also followed up with a face-time phone call two weeks later to see how. I've had a few questions that I've texted Leyla and she has always responded quickly. She helped me purchase an additional charger (which arrived in timely fashion) and has answered small technical questions that have arisen in my use of the hearing aids. The hearing aids themselves work perfectly (I've had them for over a month now) and the people that have assisted me in this entire process have been wonderfully helpful, polite, and timely. I recommend them highly and with no reservations!