Francis was a very big help
Francis was a very big help. He not only answered my shipping questions but he also helped me place my order over the phone and managed to get me a better price than I was able to get online. He assured me that my order would be processed quickly and shipped by courier since Canada Post is on strike. There were no hassles at all. We spoke very clearly and was easy to understand. I hope to have Francis answer my calls should I need customer service again in the future.