Ordered over $100 in filters
Ordered over $100 in filters. Didn't catch error in address. Used chat feature to try to update, then contacted a person who TOLD me to have the delivery refused. The security office in my building refused delivery and called to say they had done so. I got a call from a driver at RoadieXD not UPS who said he tried to deliver but was refused. I said, correct, please return to sender. Later I received a notice from UPS saying they were delivered with a picture that showed nothing but the box. No doorway, no window at Security at the building to which they were mistakenly addressed, nothing identifiable. A total phony. Filterbuy has told me tough luck. Which is doubly annoying, because I could have had the filters accepted and then shipped to me on my dime. But since THEIR REPRESENTATIVE told me to refuse them, I did. Now I'm out over $100 and am headed to hardware store for filters. So think twice about how this company treats its customers before hitting that button! Update: Security office at my building provided video of delivery person being refused; photoing package; and then putting it back in his car. I sent it to Filterbuy and they agreed to refund. But management lost a customer. My building doesn’t log packages that are refused, so if one of the fellows in security hadn’t told me they have video and if he hadn’t taken a good bit of time to find the “delivery” I would have been out the money. You would think that a supervisor would offer to speak with security or take the gamble that I was most likely an honest person and would become a loyal customer by being treated as such. To Filterbuy: 3193089