Terrible customer service
Terrible customer service! Return request stuck “under review.” I bought two watches for my children. One is working, but the other is defective: it doesn’t charge at all, even after being plugged in for hours, and the battery drops instead of charging. I submitted a return request, but the status has remained “under review,” and I’ve received no response, no replacement, and no timeline. I would not recommend until their customer support and return process improve.