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Char Friedman

美国

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Llella

Bad Products, even worse customer service

The experience was not great. Do not buy from here. Their order cancellation policy is predatory and is hidden in their return policy. If you order more than one item, they will only let you return one item for a partial refund even if there's a problem. I tried to return two dresses that I ordered according to their size chart for my daughters' homecoming dance. They came in hilariously undersized. The store refuses to make it right and got aggressive when I told them it wasn't right for me to have to eat $120+ return shipping for a $300 order for them giving me incorrectly sized dresses that I made sure were in line on their size charts. They swore it was due to their return policy, which says NOTHING about only being able to return one item. I'm having to take it up with my credit card vendor because this is scammer behavior. Update: Store got very aggressive when I let them know I was going to post reviews of my experience with them and accused me of defamation. Definitely don't buy from these guys. UPDATE: The store responded to my review and asked to help. I reached out them again referencing my order experience and this review, showing I was willing to let them fix the situation. They never responded. So my opinion still stands. Horrible service and then some.

2024-09-12