DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. We ordered a month ago and STILL haven't gotten the shipment. No response, no explanation. The ONLY thing they did was take our money.
关于 Llella
数据更新- 网站
- www.llella.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 6 条评价
- 差评回复率
- 70%（7/10 条）
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Llella靠谱吗？
Llella（www.llella.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 14 条用户评价，属于购物与时尚分类，口碑较差。71% 的评价为 1 星，差评比例偏高；商家回复了 70% 的差评；近 12 个月新增 6 条。数据最后更新于 2026-10-24。
用户怎么说
Definitely Ordering Again!
My experience with LLELLA was nothing short of outstanding. I ordered a dress online and I was between sizes. I reached out to the company to ask about sizing, received a reply from Kelly very quickly and she was very helpful and polite and VERY PATIENT WITH ME. I ended up going with the smaller size because I was under the impression the dress was very loose and flowy. It was not, it was a fitted dress with an overlay of pleated fabric that made it look like it was flowy from the bust down. This was entirely my fault for ordering the wrong size. I contacted Kelly again who offered to not only make me another dress custom sized to fit me, but to also expedite the shipping for me as I was leaving for an out of town wedding. The dress arrived one week later, fit beautifully and I was very happy and got lots of compliments. My experience might be different from others but I would order from them again based off of Kelly's professionalism, her patience and how nice she was. Aside from that, the quality and craftsmanship of the dress exceeded my expectations. I do a lot of sewing but didn't have the time to make anything so I ordered from here. What arrived was a beautiful dress with an underlay, a foundation, boning and two layers of lining plus a narrow hem and it was all sewn together perfectly. Top notch work in my opinion. I hope this puts some apprehensions to rest, this was a great overall experience for me. Definitely ordering again.
Prom dress arrived nothing like photos
I ordered what I thought was going to be my dream prom dress, but unfortunately it was nothing like what was advertised. When it arrived, I was genuinely shocked. The dress looked completely different from the photos on the website and wasn’t even the same colour. I didn’t mind that it arrived late because I had purposely given an earlier prom date to make sure I had time to sort out any issues if needed. Thankfully I did, because otherwise I would have been left scrambling for a replacement. I spent £327 on this dress, only for it to arrive looking completely unrecognisable compared to the advertised pictures. To make matters worse, it didn’t fit despite me ordering a size larger than I normally wear. I’m usually a size 8, but I ordered a size 10 to be safe. I have emailed the company twice requesting a full refund and am still waiting for a response. For the amount of money I paid, I expected the dress to at least resemble what was advertised. I’m extremely disappointed with both the product and the customer service so far.
I have been trying to reach out by…
I have been trying to reach out by emailing and calling about the update of my dress because my order still says unfulfilled even though I ordered it in march 24th and I have a prom in a few week, and no one is answering any of my emails. I need clarifications or I will demand my $165 BACK.
I got this for prom and it photographed…
I got this for prom and it photographed beautifully. the color looked so good under the lights and the material didn't wrinkle much. It fits great in the waist and hips. the zip was smooth and the lining made it feel secure(no weird see-through). I wore low heels and the length was fine. If you're between sizes, I'd size up for comfort.
Llella 回复2026-04-02
We are delighted that you shared your experience with our exquisite dresses. We are equally pleased to see how beautifully you styled them. llella will continue to provide girls with excellent customer service and high-quality dresses.
Oh my goodness
Oh my goodness, I'm so grateful to them! I bought two dresses for my daughter's homecoming dance, and time was very tight. I asked them to ship them quickly, and luckily, the customer service staff patiently listened to my needs and arranged for expedited shipping. My daughter received the dresses on time, and they were of excellent quality and beautiful. Lella helped me a lot! I will definitely shop with them again, highly recommended!
Llella 回复2026-04-02
We are delighted that your dress arrived in time for your prom! We are also so pleased to see how beautifully you styled it. llella will continue to provide excellent customer service and high-quality products for girls everywhere.
I paid for expedited service
I paid for expedited service, LLELLA paid for ground economy. Despite their "Tracking" saying they shipped the package, I called Fedex and Fedex had never received the package. LLELLA is in China, where you "Don't get what you paid for."
Llella 回复2026-04-02
Hello. We are very sorry to hear that you have not yet received your package. We sincerely apologize for this—was there a delay in the shipping updates? We are committed to ensuring that every one of our customers receives the dress of her dreams. Could you please provide us with your order number? If it is confirmed that the package was not delivered, we will issue you a refund.
Poor return experience
Ordered a dress for prom. It didn’t fit. Tried to return and told only can return to an address in China, which cost over $400 to return. Lost money and very frustrated.
Llella 回复2026-04-02
We sincerely apologize for your unpleasant experience. We are committed to providing our customers with a high-quality shopping experience. We have a comprehensive return policy available for your reference; for further details, please contact us via email at [email protected].
This is the worst company to deal with
This is the worst company to deal with. First they charge expedited shipping 26.99 i paid for and says 3-6 days it has been a month and they want to refund 11.00 of that. Still no merchandise so i am reporting to credit card company for refund of all amounts
Llella 回复2026-04-02
Hello, we sincerely apologize for your unpleasant experience. Could you please provide your order number so that we may process a refund for you?
Bad Products, even worse customer service
The experience was not great. Do not buy from here. Their order cancellation policy is predatory and is hidden in their return policy. If you order more than one item, they will only let you return one item for a partial refund even if there's a problem. I tried to return two dresses that I ordered according to their size chart for my daughters' homecoming dance. They came in hilariously undersized. The store refuses to make it right and got aggressive when I told them it wasn't right for me to have to eat $120+ return shipping for a $300 order for them giving me incorrectly sized dresses that I made sure were in line on their size charts. They swore it was due to their return policy, which says NOTHING about only being able to return one item. I'm having to take it up with my credit card vendor because this is scammer behavior. Update: Store got very aggressive when I let them know I was going to post reviews of my experience with them and accused me of defamation. Definitely don't buy from these guys. UPDATE: The store responded to my review and asked to help. I reached out them again referencing my order experience and this review, showing I was willing to let them fix the situation. They never responded. So my opinion still stands. Horrible service and then some.
Llella 回复2026-04-02
We sincerely apologize for your shopping experience. We have instructed the relevant customer service representative to rectify their conduct and strictly adhere to a professional communication standard; we deeply regret the unpleasant experience you encountered. Could you please provide your order number? Once we have verified the details, we will arrange for your refund. We apologize once again for the attitude displayed by our customer service team.
If I could give zero stars
If I could give zero stars, I would. We paid for expedited shipping, and it took a month to get the dress. The hem was not straight. Very uneven. It folded under in places, creating a high-low effect on one side and part of the front. I took a video of all of the problems with the dress. They will not honor the policy on the website and want me to pay for return shipping to China. They want to go back and forth, arguing and asking for more photos when the video shows how awful the dress is. The only thing worse than the quality of the dress is the quality of the customer service. Do not buy a dress from them!
Llella 回复2026-04-02
Hello. We sincerely apologize for your recent shopping experience. We have instructed our customer service team to adopt more professional and standardized communication practices, and we have implemented rigorous corrective measures regarding our product quality. We are confident that we can now provide our customers with a satisfactory shopping experience and high-quality products. Could you please provide your order number? If the details of your complaint are verified, we would be happy to arrange a refund for you.
My daughter ordered a $150.00 prom…
My daughter ordered a $150.00 prom dress from this website. The dress arrived and did not fit. We immediately put the dress back in the original packaging with tags attached. As per the refund policy, I emailed customer service to request a refund. They said that I would have to pay the shipping, but once received they would refund the cost of the dress. I went to UPS the next day to return the package. UPS told me the cost to ship to the address needed was $204.00.
Llella 回复2026-04-02
We sincerely apologize for your unpleasant shopping experience. Could you please provide your order number? If the situation is as described, we can arrange a refund for you.
Excellent all around
Excellent all around. Great communication with the seller via email throughout the process. Once the dress shipped it arrived incredibly quickly. The dress is beautiful and sized perfectly. Will definitely shop here again.
Llella 回复2026-04-02
We are delighted that you shared your positive shopping experience on our website. llella is dedicated to providing every girl with an excellent shopping experience and products of superior quality.
Buyer beware
Buyer beware - but was 7” small in the bust and after nearly a week of back and forth, 30% refund is their best offer” Size 8”
Llella 回复2026-04-02
Hello, we sincerely apologize for your shopping experience. Could you please provide your order number so that we may verify the details? If the situation is confirmed, we will arrange a refund for you.
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