Automated updates & Received Status
I ordered a pillowcase from lazada and chose the postal delivery option instead of the standard delivery option. Big mistake. The seller messaged me twice on the platform that the product was out of stock but I did not realise as the order was already updated as packed and shipped and so on. When the updates reached "delivered" I found it weird that there was no photo proof of delivery like the usual, so I thought it could be due to the delivery option I chose. But when I checked my mailbox, it was empty. Attempts at getting customer service to liase with seller and delivery service to investigate which party did not fulfil their responsibility were to no avail, only get same repeated response. The agents don't do anything except said that item is already marked as delivered. They even rejected my refund request. So like so many other users, i paid for no item. Happened to stumble upon this platform today and decided to share my experience so that other users can be wary.