Disappointed in the Customer Service
Disappointed in the Customer Service/Support. I have bought a BL9000 phone, arrived in 3weeks from China. First of all this is not a bad phone, but would not buy it again. There are some issues with battery and speakers, customer service/Support could not help me with that. Even it has 8800mAH battery, it needs to be charged every 2nd day. My phone had charging issue, so the fast-charging only works when I restart the phone, which is annoying. The minimum volume of the phone is still loud, so I had to block the speaker with my hand to make it quiet and not disturb the others. Screen switches ON randomly while driving my car, and makes the feeling something has happened (message,email,call...but nothing). The 2nd screen is useless, I have disabled it, also was difficult to scroll between pages on that screen. The custom-button on the side is weird, I set to torch, but most of the time it just misbehaved (activated randomly, did not activate, etc.), so had to disable it. I miss the Audio-Jack connection.. Otherway its OK, the fingerprint reader is a good feature, still has no scratch, or any damage. Now I am only curious how long the battery-life will last. I wrote a review on the company's Official website: the review appeared there,but it still needed approval from the company. The automated message said I will receive an email to confirm this review, but no email has arrived. Also the Review disappeared from their website. No response from Customer service regarding my about this issue..Neither there was any response to my previous email. I am rating this company to Zero.