If I could leave negative stars I…
If I could leave negative stars I would! Initial contact with Arthur, who set up my move, was promising. He was very polite, helpful, not at all pushy like some. Assured me IVL handled their own moves, no 3rd party charlatans. The gentlemen that picked up my things were very polite and handled my things with care. No name on the side of the box truck they came in but had IVL paperwork. From there it all went downhill. I told them they could go directly to drop off but that fell on deaf ears as it took a week for my things to arrive. They must have taken it to their 'so called' storage facility. I have no idea what happened between my pick up and drop off but these people have absolutely NO RESPECT OR REGARD for peoples things. Some third party company called American Knights brought my things in a semi, they were crammed in a maybe 3 foot deep and 10 to 12 foot high area at the back of the semi. The driver was very strange and would not bring the truck into my neighborhood until I drove him in to see if his SEMI TRUCK would fit in my residential area. He also tried to extract payment at the parking lot I had to pick him up at! Everything was filthy, including items INSIDE the boxes!! Boxes looked as if they had been drop kicked into the truck, they were torn, bashed, open etc. 65 inch TV was broken, kitchen garbage can smashed, glass on the tv console was broken and wood was gouged, various items in boxes CLEARLY marked fragile were shattered, dishes, vases, etc. The list goes on. They even managed to tear up two rubbermaid outside trash cans! I would not, in a million years, recommend this company to ANYONE. Run fast and run far before you ever consider using them to move what is basically your life. They hold it in their hands, and I can only assume they take some kind of pleasure in hurting others. I have learned a hard lesson here, but if I can save someone else this experience it will almost have been worth it. Update on 6/4/26: They use a 3rd party for damage claims and at the end of all this they are offering to settle for $188.00. Total joke. And everything does align. Update on 6/19/26: Was never contacted to 'speak' about my experience, by email or otherwise. Still haven't seen the whopping $188 bucks.