Misleading written quote and bad customer service
I had a terrible customer service experience with DataTech Labs. First, after getting a verbal quote for data recovery from a bad hard drive, it took me 3 attempted requests and over 24 hours just to get a written quote (which actually should have been provided around the same time as the verbal quote in the first place if things were professional). I then asked for some clarifications on the written quote like if the parts fee was included in the final recovery fee or if it is added on top of it. They verbally said the parts fee was in addition to the recovery fee. Then when I asked for my own records for that to be clarified a bit more in writing in the written quote, they suddenly said they would decline to provide me any further service! I also asked what kind of percent data recovery guarantee would define what was mentioned as "recovery fee due on success" and they replied they do not give any guarantees. (I also later remembered from another earlier separate verbal discussion that this parts fee is non-refundable even if data recovery is not successful, another thing that was not clarified in the written quote as it just said "parts fee" and not "non-refundable parts fee". I also later remembered from another earlier separate verbal discussion that an unspecified transfer media fee is also added to the total fee if a transfer media is not supplied, again not mentioned at all in the written quote.) For this lack of transparency in their written quote especially regarding fees and for their rude denial of service just for asking for clarifications, I give DataTech Labs 1 star. Luckily, I have the option to take my business elsewhere and the option to write this negative review!