Unhappy with Product & Customer Service
TLDR: Medications quality is questionable & expensive; Poor customer service has lead to unwanted purchase. I suffer from hair loss and have been on preventative medication for several years. Prior to using Strut I had a prescription with another online pharmacy for finasteride. When I noticed that Strut was distributing dutasteride, marketed as a “stronger” and potentially “more effective” finasteride, I decided to switch to them as my provider. I used Struts oral Dutasteride formula for a little under two years. Over this time, I began to notice that my hair was getting unhealthy (fragile & broken ends), wispy, and even thinner. Giving Strut the benefit of the doubt, I initially assumed it was an issue with me (I.e. hair loss simply become to aggressive for prevention). However, upon looking further into the issue I ended up discovering that the dutasteride formula used by Strut is questionable. I won’t get into the details since I’m not qualified nor knowledge on the subject, but the gist is that Struts chosen vehicle delivery is at best suboptimal and at worst demonstrably ineffective. (Details about this can be found on the hairlosstalk forum under a post titled “Testing Strut Health's Dutasteride Formula”. Apparently Strut acknowledged this oversight and stated that there formula is a “work in progress”. But that is all supposed, so take it with a grain of salt. Regardless, I have only received the “questionable” powdered formula.) I’ve since gotten a new prescription for generic dutasteride. It’s only been a few months but my hair is noticeably healthier—my hair line and crown is no longer wispy, nor do I develop split ends at a rapid pace. But more importantly than that, this new prescription is significantly cheaper than dutasteride—for what I pay for a 3 month supply is less than what I would pay for a month with Strut. All that said, the biggest complaint I have is that Strut is not cooperating with me to cancel my subscription. I do not receive responses from the customer service when I ask for a cancellation, and because of this I have to manually delay (and constantly recheck). Due to my own fault of not properly delaying, I had to purchase an automatic refill—these are non-refundable (and again, expensive!). I can’t stress enough that this is my fault for not delaying the refill but I shouldn’t have to worry about suspending an unwanted prescription—I should be able to cancel it.