Absolutely disgusting company who rob…
Absolutely disgusting company who rob you blind. I ordered a costume which consisted of clothing, a scarf and a wig, and a hat and I ordered this in good time before the event I needed it for. 2 weeks after order, I was informed that the costume was unavailable and would i like to repurchase. I declined as I was running out of time and didn't have another 2 weeks to wait, so I bought a new costume from amazon and said I'd just have a refund. They then proceeded to say they could only refund the clothing part, as they'd already sent out the wig and scarf (half a costume!) I explained that these are useless to me now, as I have bought a new costume and why would I want only half a costume? They then refused the refund for the wig and costume and instead offered a small discount with the audacity of suggesting I go out of my way to resell on ebay or gumtree! I said no, I want a refund as the item was not as described (I didn't ever agree to buying half a costume, I wanted a full costume). They said I could return but would have to pay the postage cost which is very expensive! No thanks. I will be using section 75. Alongside this, I didn't even receive the one half of the costume on time anyway! Judging by their comments below I dont even think they understand the review or the complaint. I only received a scarf and a wig.... not a full costume! When I wanted to return the scarf and wig (an incomplete costume) they wanted to charge me as much as the scarf and wig was in the first place to do so! Yes they refunded the missing part, but I bought a full costume, not half a costume and so ended up paying for a scarf and wig I couldn't use! Less of the attitude, more customer understanding ;)