Put the customer first
I have ordered from acurapartswarehouse a few times already and had positive experiences. My last order turned out to be a disaster. They sold me a defective sunroof seal. NOT their fault, it was assembled wrong. I requested an RMA and filled out the required info with photos. Then I got the run-around. I was asked to take the part to a dealer to obtain a written diagnostic report. Please tell me what diagnosis a rubber seal needs when the photos clearly indicate the 180 degree twist that renders the seal unusable? Additional edit: I then purchased the same seal from an Acura dealership and had the parts guy take it out for inspection. It was perfect, so I installed it. The Acurapartswarehouse was kind enough to issue me a refund for returning the defective part, so I'll put a star back on this review.