I applied as a Guitar tutor for Wiingy
I applied as a Guitar tutor for Wiingy. I have been tutoring for 9 years now, and understand what it takes to be a successful tutor. Given my consistent 5 star reviews on Tutorful, and my high client retention rate I am disappointed in the service provided by Wiingy. I would go as far to deem them as unprofessional at times, and lacking in compassion/ empathy as a service toward tutors. It started fairly shaky. I was receiving demo requests regularly, and managed to get 3 demo lessons in total. They did not advise me first there is a protocol where they run in how the platform works. I accepted a demo request during the day for the following morning, and then was sent an invitation to do the protocol whilst I was asleep (10.30pm the previous night). 2 hours before the lesson was due to start (8.30am), they cancelled. It was the first thing I was going to do when I had woken up. They then said that 'because they received no response. Guys.. Take the fact we are on different time zones into account here. So I lost a demo as a result of this incompetence. The next demo I got taken away I was not advised of the protocol that they check in around 15 mins before lesson. As I was expecting to just sign on, they removed the demo with 5 mins to spare. Seeing this incensed me, because I am always on time. Again, 'we did not receive a response from you'. Often the text messages when I didn't respond instantly (as quickly as 2-3 mins) would follow up with childish messages such as '?????'. The three demos I received went well to my ability. And their feedback proves it as well. They wouldn't tell me why the first one in America, didn't decide to carry on (even though she said he liked me, and wanted to carry on), the second one decided not to follow up for whatever reason (when they said in the lesson that they would), and the third one left half way through a lesson because he wasn't happy with the service that the lesson was being introduced rather than linking to the tutor straight away (also he was not happy that I had an electric guitar, rather than a classical even though I could play the piece asked for). Given my situations, and slight bit of bad luck, had this had persevered we would have had a successful relationship. After, I constantly tried to text them to ask why I wasn't receiving demo requests, but they chose not to respond to me. I text around 7 of their team, and was met with the same attitude each time. They eventually after about a week of trying, one of them finally responded and said file 'a help ticket' asking why I wasn't receiving anymore demo requests. They took around 3/4 days, and finally got back to me saying 'my demo to client conversion rate was low so they are going to give demo priorities to other tutors. I had 3 demos in total. The business model that you have here in all honesty isn't a bad idea. Your patience, and lacking of service to not only clients but tutors as well is quite poor. You are missing truly talented tutors for allowing their services to shine to a global audience which is what this is about. There is too much panic from their end, lack of patience, and understanding as to why some demos did not follow up with on board clients which isn't anyone's fault. I am disappointed in your service, as you did not give me a fair shot. I would have brought you more business had I been given more than just 3 demo requests to try. Given I am one of the top tutors on tutorful, and have taught in several countries online before, as well as in schools - This was not a fair reflection, and I would say to potential tutors to be aware of this before applying. It seems they care only about money/ conversion rates, which is a terrible way to run a tutoring business. It is okay though, formats will move away from this the more we move from survival to safety territory aligned with our evolution.