Awful experience
On June 14, I ordered the Jovs Venus Pro Hair Removal Device. Before it was shipped, I changed my mind and on June 17, I emailed official.jovs-beautyc.com to cancel my order. I received confirmation that the order had been blocked and would not be shipped. However, the next day I received a notification that my order had shipped. I contacted support and received an apology, stating that they failed to intercept my request. Without hesitation, I agreed to return the package after receiving it. I checked the tracker several times, and it seemed the package was being returned. I reached out to Gael from Support, and every time, I was told it would take another 2-3 days to resolve. It took about a week to receive responses. The package had been redirected several times, and I informed them of this many times. Then, I received a message from Gael saying the package had been received. I sent him a screenshot from the tracking system, showing the package was received in another province by someone else. However, they continued asking me to check with my post room and neighbors. After another week, on July 18, they finally said they would investigate with the delivery service, which would take a month. On August 25, I asked for an update and was told it would take 3-4 more days. I followed up on August 28, September 3, and September 6. On September 9, they offered to send a replacement, but I requested a refund. On September 12, I was told they would follow up on my refund. On September 18, they informed me that my refund would be processed that week. I followed up again on September 24 and October 1, as no refund had been received. On October 3, they responded that they had not yet received compensation from the shipping provider and offered to send me a replacement again. I had already told them multiple times that I did not want a replacement. Another frustrating issue is that they confirmed I would receive a refund within a week, after two weeks, there was another excuse. I typically don’t write negative reviews, but this is by far the worst experience I've ever had with a purchase. After nearly four months, I still have not received my refund. I absolutely do not recommend this company. UPDATE: I received my refund on October 10.