Order Well in Advance
Great quality and customer service, the only reason I am giving a 4 and not a 5 is because the shipping listed on the website is not correct. I did not receive my items in 7-10 business days. After this period of time, I realized I never received a tracking number or emailed updates regarding the number, so I messaged customer service with my order confirmation. The first time they got back to me they said the order was lost, so they sent a new one out and provided me a tracking number. After another 7-10 business days I started to get worried, so I tracked it again and it had said it still hadn't shipped and had not arrived in the US. They told me it could take some time for that to update and to not worry and I will receive my order. After waiting a while I emailed them back and said I may need to cancel if this does not arrive on time for Halloween. They wrote back telling me to let them know if my order has not arrived by Oct 12th. As soon as they sent that email, I went to track my order again and it was out for delivery in my town that day, Oct. 7th. I placed my order on Sept 16th. So, it seems like when the items are in transit, they could be in the US but it isn't updated for a while. I do feel I had to stay on top of them to receive my items, but they were very prompt answering me and solving my issue. Overall, the quality of these costumes are very nice and more affordable than the garbage I would have bought at Spirit Halloween, the extra cost for shipping is worth it to me. Just make sure you order with plenty of time to spare if you need it for an event or specific day!