Lovely designs but POOR Customer Service
In the last 24 hours (October 9, 2024), many new positive reviews have appeared, all for a $15 coupon—this seems suspicious, as there were none the day before. They don’t ship orders on time and have incredibly poor customer service. It took weeks for them to respond to my emails and Instagram DMs, and by that point, the stress simply wasn’t worth it. I ordered 3 times (Aug, Sep and Oct) and each time, the same issues occurred. My in-stock orders were shipped after 1-2 weeks instead of the 2 days promised. The pre-order took 6 weeks to ship, even though their website stated 15 business days. If it’s going to take longer than what’s stated on their website, they should be honest about it. Otherwise, it feels like being lied to, and that’s not good business practice. Their Instagram shows many frustrated customers who didn’t receive their orders or refunds, didn’t get their orders shipped, while influencers get preferential treatment. They frequently ghost paying customers, which is extremely disappointing. Their dresses are beautiful, and I truly hope they fix their customer service. It’s quite stressful to order from them, and that shouldn’t be the case. If you value your peace of mind, ORDER WITH CAUTION.