Cost almost as much to return a rug as it is to buy it!
I am a designer and had purchased this rug expecting it to match my sofa. However it arrived much more yellow than it appeared online. Initially they wanted to charge me over $300 just to ship it back so I had called customer service to see if they could waive the shipping fee seeing as it was very different than the image online. They refused but lowered it to $100. Still very frustrating seeing as I had to pay more than expected for a rug i didn’t even get to keep and was falsely advertised. First experience I’ve had with a rug company that is not flexible with returns. I will never buy a rug from here again for any of my clients and will caution all my clients to not buy rugs from here. It is way too risky to purchase something so expensive and have to pay a lot of money just to ship it back when it does not look anything like you expected. I would caution anyone not to purchase rugs from here unless it is something super cheap. I would recommend Wayfair or ruggable as their quality of rugs, prices, and return policies are much better.