Gaslighting, poor service, and refusal to accept responsibility
Hobibear sent the wrong item and then tried to make it my problem. Instead of immediately correcting their own mistake, I was told I’d have to pay international return shipping and customs fees to Germany for an error that was entirely theirs. When challenged, they attempted to pressure me into keeping the wrong item, framing it as a “solution” and doing me a favour. This is classic gaslighting… shifting blame, minimising the issue, and quietly ignoring basic consumer rights. There was no accountability, no apology worth the name, just deflection and pressure. If you’re in the UK, be warned. If Hobibear get your order wrong, expect resistance, not resolution