Waiting seven months for a broken window to be replaced, which is part of the warranty.
I had windows installed March 2024. A month later golf ball hit my window and broke it. I called the company as the warranty states that the window will be replaced free of charge. It is now October and I have not heard anything about the window every time I call it’s a same story. I can’t ever reach a supervisor and nobody ever calls me back. I’m not happy with the company. I would never recommend them. It’s very disrespectful of this company not to reach out to me all the times I was promised that a supervisor would return my call. So I am now seven months on from when my window first got broken and I called the company. No one has any idea where my window is and no one is ever available to talk to. Do yourself a favor and don’t go with this company.