I purchased a necklace from Effy and…
I purchased a necklace from Effy and when it arrived, the chain was so twisted and knotted around the the seahorse that i couldn't get it off. I worked on it for over an hour, and finally ended up having to break the chain to get it off. I replied to an email from effy asking for a review and mentioned what had happened. Instead of calling me and offering to send a new chain without charge, they called and actually wanted me to buy more from them with a 40% discount....awful customer service