I no longer trust them.
I ordered a onsie from their site and received a confirmation. Two days letter, I get an email saying they are out of stock and asking me if I would like to pick out a different onesie... no refund had occurred automatically. I told them that, no, I did not want a different one and a refund was issued after I responded to them. It is important to note that while they emailed me two days later, I did not see the email until well over a week later. This means they were sitting on my money that entire time. What if I did not see that email? Would they have just kept my money? That is bizarre. If I wanted a different onsie I could easily go back to their site and order the one I want. They should not wait to refund if they are out of stock as a baseline of customer service but even better if their website is actually up to date with the correct product. Pretty concerning..