I purchased a new laser and water…
I purchased a new laser and water chiller about 3 months ago. Their customer support can be lacking but they are somewhat responsive. My water chiller died nearly a week ago and I've been attempting to get some information on what I can troubleshoot, if anything. In multiple emails they don't actually tell me anything to check with the exception of checking the coils for a leak. They proceed to tell me I can take it to an HVAC company, get them to fix and refill the unit and they will reimburse me. This unit is less than 3 months old mind you. If I were to do that, my local HVAC company is booking 2-3 weeks out. That means I'm out of a working machine for close to a month. I've asked about the warranty and refund policy on the last few emails and they do not bother to respond to those questions. I'm well aware of their warranty, I just want it refunded at this point so I can purchase a unit that is quality. After speaking to a few people, they've had similar stories and I'm not convinced I will be getting that refund. Unfortunately I'm forced to put them on blast until they honor their warranty.