Do not recommens
I have been in contact with their customer service multiple times via email. Typically, I only receive one response per day, and each time they just ask more questions without actually addressing my concerns. I initially ordered the wrong size and received a damaged ring, but I wasn’t too worried since their website clearly states: “We’ve made returns and exchanges so EASY! You don’t have to worry about ordering the wrong size or style. We offer easy returns within the first 30 days and exchanges within the first 30 days of receiving your jewelry.” Despite several attempts to reach them, I received no response for a long time. Eventually, after sending multiple follow-up emails, they finally replied, only to claim it wasn’t their responsibility that the ring was the wrong size. They also demanded proof that I had previously emailed them when I asked why I hadn’t received a reply. After providing that proof, they claimed that the emails hadn’t reached them. I requested a refund and a return label to send back the damaged ring, as per their policy, which clearly states they offer refunds in the case of defects. However, they have refused to honor this, despite what their policy advertises. After many back-and-forth emails, they eventually offered to send a replacement ring. However, given all the issues I’ve faced, I’m doubtful they’ll actually follow through, and at this point, the offer feels unsatisfactory. Additionally, the ring is not gold, even though the website allows you to choose between “silver, gold, or rose gold.” I selected 14k gold, but when the ring arrived, it was stamped with “S925,” which indicates a mix of bronze and silver, not gold.