Lacking Responsiveness & Accuracy
I received a quote on Tuesday that I decided to move forward with it. My agent contacted me on Wednesday and shared that it would go into effect on 10/17 (the next day). I was told that I would receive a docusign to make it official that I expected to receive that same day. I emailed Thursday sharing I hadn’t received the docusign. A few hours later it was sent, but then it had a few things discussed on the original quote not included in the document. I reached out requesting a revision. I didn’t have any reply and followed up on Friday. Still no response. I still have not canceled my orginal policy because I do not want to risk a period of no coverage. I am also strongly considering staying with my current insurer that I know is very responsive when I need something.