Policygenius

Hi Charles, Thank you for sharing your experience. We apologize for the frustration caused by the additional calls you received after asking not to be contacted for one month. After reviewing your experience, we confirmed that your request was not properly documented following your initial conversation with our team. As a result, another agent contacted you before the requested month had passed. We apologize apologize that your request was not properly documented and that you received additional outreach as a result. We have since updated your contact preferences and confirmed that you have been added to our Do Not Call list. We are also addressing this internally to reinforce the importance of accurately documenting and respecting client communication requests. We appreciate you bringing this matter to our attention. If you have any additional questions or concerns, you can reach us by calling 855-695-2255. Best, The Policygenius Team

Hi Kasey, Thank you for sharing your experience. We apologize for the confusion and frustration caused during the recent call with your spouse. At the time of the call, we were unfortunately unable to locate your spouse’s existing application, which led to an incorrect understanding of the status of the request. After reviewing the situation further, we were able to confirm that your spouse already had an application in underwriting, and we’re pleased that it has since been approved. We have since connected with you to discuss the approval and are currently working on providing additional quotes so you can review all available coverage options and choose what works best for your family. We appreciate your patience while we worked to clarify the situation. We also want to acknowledge the service and sacrifices made by military families, and we remain committed to helping you secure the protection you are seeking. If you have any additional questions or need further assistance, you can reach us by calling 855-695-2255. Best, The Policygenius Team

Hi Barbara, Thank you for taking the time to share your experience with us. We’re sorry that your interaction with our team did not meet the level of service we aim to provide. Our agents are trained to ask about health conditions because insurance companies use that information to determine whether a policy can be offered and what the pricing may look like. The goal of those questions is to give you the most accurate quote possible based on how similar situations have been handled in the past. That said, we always want these conversations to feel respectful and helpful. Your feedback is important, and we will share it with our team so we can continue improving the experience we provide to our clients. If we can assist with anything further, please feel free to reach us by calling 855-695-2255. Best, The Policygenius Team

Hi Afryea, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. At Policygenius, we work hard to provide clear communication and a smooth process from start to finish, so it’s disappointing to hear that you felt follow-up was inconsistent or that you needed to initiate contact to move things forward. That is not the experience we aim to deliver. Life insurance underwriting can sometimes take longer than anticipated, particularly when medical records are reviewed or when policy changes are requested during the process. That said, we recognize that timelines and next steps should always be communicated clearly. Regarding pricing, final rates are determined by the insurance company after a full underwriting review, which can differ from initial expectations based on medical history and other factors. We understand how frustrating it can be when an offer comes back differently than anticipated. We respect your decision to return to a brokerage you’ve worked with before and appreciate you giving us the opportunity to assist you. Feedback like yours helps us continue improving our processes and communication. If you’d ever like to discuss your experience further, you can reach us by calling 855-695-2255. Best, The Policygenius Team

Hi Stu, Thank you for taking the time to share your experience. We’re very sorry to hear about your frustration and disappointment with the quoting and application process. At Policygenius, we strive to provide accurate initial estimates based on the information available at the time of quoting. However, it’s important to note that all quotes are tentative and subject to change after full underwriting, which includes the review of complete medical records and other relevant factors. The final rate is determined by the insurance carrier once this process is completed. We understand how upsetting it can be to receive a final offer that doesn’t match initial expectations, and we take your feedback seriously. We’d be happy to review your case to confirm whether there may be better options available with a different insurance provider. Please feel free to give us a call at 855-695-2255. Thank you again for bringing this to our attention. We appreciate the opportunity to improve and assist you further. Best, The Policygenius Team

Hi Caleb, Thank you for taking the time to share your feedback. We take comments like yours seriously and want to ensure every customer has a transparent experience. We looked for any accounts or inquiries under both your name and the contact information that you provided, but we were unable to locate any records. If you believe this was an error or you’d like us to look into your experience further, please contact us by calling 855-695-2255. We’re happy to help clarify our process and address your concerns. Best, The Policygenius Team

Hi Chris, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating the wait has been. Our team has reached out to you directly regarding your application and provided an update. We expect to receive your approval shortly. We appreciate your patience as we work to finalize the process and ensure you have the coverage you applied for. Please know that your application remains a priority for us, and we’ll continue to keep you informed every step of the way. Best, The Policygenius Team

Hi Marcel, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the difficulties you’ve encountered while trying to cancel your policies. Our team is actively working on providing you with the necessary forms and assistance to complete your cancellation request. You will hear from us shortly with the next steps. We understand how frustrating this situation has been and appreciate your patience as we work to resolve it. Best, The Policygenius Team

Hi Terry, Thank you for providing this information about your experience with Policygenius. We requested additional information from you to locate your account details, but did not receive a response. If you would be interested in having our team review your profile to check if there might be a better policy premium with a different insurance provider, please give us a call at 855-695-2255. Best, The Policygenius Team

Hi Ryan, Thank you for providing this information regarding your experience with Policygenius. We requested additional information from you to verify if you have interacted with our website and never received a response to this request. Protecting personal information is important to us at Policygenius. We do not offer or partner with any cloud service providers. If you would like to discuss this further, we would be happy to investigate this situation more. Please give us a call at 855-695-2255 at your convenience. Best, The Policygenius Team