AVOID AT ALL COSTS
AVOID AT ALL COSTS. I have had multiple issues with this site, involving not only the pros but also the owner, Vincent Aulisi. It is clear that customer service is not valued and the owner would rather lie and gaslight clients than accept responsibility for his failures to provide a service. To address the issues with pros, in addition to at one point leaving my door not only unlocked but OPEN, they continually missed certain areas and despite multiple attempts to ensure that the clean was done satisfactorily, these requests continued to be ignored. It is also highly possible that the owner never told them about the areas they missed as he repeatedly was told (with images) of areas of concern. After three cleans in a row with the same area not cleaned he proceeded to LIE and say it was not able to come out and that maidpro "are not professional mold cleaners". When I informed him that it was easily wiped off with a paper towel (after I did it) he then proceeded to ignore me. Despite there being a maidpro guarantee, he refused to refund me for even ONE of the inadequate cleans that were provided. This person clearly does not care about a satisfactory clean or appropriately training staff to ensure the job is complete and that your home is secure after a clean.