Update: The Lumen app has helpful information but...
The Lumen app has helpful information however, I keep forgetting use it. The reason I cam giving them only 4 stars is I received email notification that my Lumen was being renewed on 04/17/2026. I much appreciate it however, I want to cancel it. I deleted account on app today and haven received email confirmation from Lumen. When I saw this I also Deleted account on their web site. Still no confirmation email or sorry to see you go emails. :-0) If Lumen representative receives this message be advised if I am charged a renewal fee it will be reported to my bank as fraud. I'm surprised Lumen doesn't have auto responder for these type of requests. Karen ---------- Update, changed rating from 4-1. Customer Support and Customer Service does not communicate well with each other. As a result. I was charged $159.00 today rather than on what was supposed to be 4-17-26. Also, Customer Service emailed me earlier today and talked me into keeping Lumen and only paying $80.00 renewal fee. Tonight they billed me the full $159.00. I emailed them tonight and asked for a full refund and confirmation email that I would not be charged $80.00 to renew on 4/17/2026. I also want to delete/deactivate my account. It's I've wasted enough time and too much confusion due to their poor customer service and support. Updates to follow.