Greyhound will allow for the connecting bus driver to knowingly leave passengers because the bus was late
The bus drivers themselves have been great, but Greyhound's operations and lack of customer support have left me completely stranded. My trip started with a massive two-day delay because Greyhound completely canceled the first bus, forcing me to pay out of pocket for a hotel room with absolutely no financial assistance or compensation from the company.To make matters worse, during the trip today, a passenger had a severe medical emergency (a seizure) on board. While medical emergencies are unpredictable, the delay caused us to arrive late at the transfer station. Our connecting bus had already left without us. Because Greyhound has yet to respond to my support requests, I am once again stuck at a station with no money, trying to figure out how to finish the rest of my journey. The lack of accountability and communication from corporate customer service is completely unacceptable.