Was shipped a bad battery/ customer service is horrible with no help to resolve the issues
Was shipped a bad battery. Reached out to exchange it for a another battery. Customer service then told me I have to go through there diagnosis before returning or exchanging. I don't believe this should be a customers responsibility to diagnose a electrical issue without proper knowledge & experience. Then proceeded to tell me that I can return it for a full refund but they will not cover return shipping cost. Cost to ship it back is $80.