They do not take responsibility for…
They do not take responsibility for undelivered items. I ordered, first time ever, two action figures. The first was delivered to me the day after it was given as "officially" delivered by the courier (Imile Italy). I signalled them the problem. The second was given as "officially" delivered by Imile the same day they really delivered the first (but at a different hour). The second was never delivered. I wrote several mails to 4px, the courier used by Onesixthkit, Imile Italy and SDA (which is the Italian courier used by Imile here). I also tried to contact them by phone, but without any result. In the end, Onesixthkit said it was my problem ! And that my behviour (because I insisted it was their problem too: I paid them!) was such that they tended to side with the lies of the couriers!!! While I understand it wasn't Onesixthkit fault if the final courier lost or worse the item, it was their choice to use 4px-Imile-SDA, not mine, and it is unacceptable their behaviour, not very caring and professional. "Only imile can help you in this case, if they agree with you the package is undelivered then we can revise the decision with 4px" Mr. Unprofessional, your words, after weeks of back and forth. "Only Imile can help you..." when I was telling you since the beginning they were not replying to my emails and the phone number was just leading to an auto system, saying in the end "we are sorry. We will check and let you know..." It was my first order to you? Yes, and so what? I, unfortunately, followed the advice of Justin's Collection on Youtube and tried your services...the worst I ever found, except for real cheaters. Never had other problems shipping to Italy? Lucky you, but here, on Trustpilot, look for reviews regarding Imile Italy and SDA and you will see that lost/stolen parcels are the norm. It is not casual they are the cheapest couriers in Italy.