Streamlined and responsive customer…
Streamlined and responsive customer service. It was my first time using them to buy and ship Ayurvedic products from India and shipping to the US. There were a few hiccups with one of the products being unavailable at one store. I was notified that it was unavailable and was able to switch to a different online store. Communication is a little lacking. When I reached out to them it was answered within 24 hrs which was great. The area they could improve would be keeping the customer updated on the status of the order automatically every 2 weeks and not waiting for the customer to start wondering what happened to their order. When my complete order was finally received by them, the auto email I received was not very clear regarding how to have it shipped to me. The instructions seemed like I needed to go to the Ship to me section. Again I had to reach out to customer service and received the correct instructions promptly The website while good isn't entirely intuitive . There also doesn't seem to be an invoice record of the price paid for purchases (would be a good improvement), or a package number record. It would also be nice if it were possible to just place a 'repeat' order of the same items instead of having to go through the entire process of shopping again. Small improvements in the website, and keeping customer updated on order status would make it fantastic. Overall and excellent service and I would recommend them.