Phenomenal Customer Service
A little over a year ago we purchased a Dogtra 1900s for our new, re-homed GSD. The devices were working great until just under the 1 year mark. The transmitter would radically jump settings. I could not find my receipt and could not remember where I purchased it. I reached out to Dogtra and they were able to tell me to whom they sold the unit, so I was able to retrieve me receipt. I got all the info on sending the devices in but had one problem; our dog had extensive training with this collar and we had him going good and could not afford to be without it. I reached back out to Dogtra, and made contact with Ms. Ruby Rodriguez in customer service. She informed me about their loaner program and got that shipped super quick after I placed the deposit. From the repair desk, initially everything had been approved for a warranty evaluation, even though it was going in after warranty expired, the documentation existed showing I reached out before the expiration. Sent the devices in and then received an estimate for repairs. I went ahead and paid but reached back out to customer service, via email, along with my documentation of the warranty evaluation and again got Ms. Ruby Rodriguez. She responded quickly and said she would research the issue. A day or 2 later she called, did not send an email, but called, and informed me the repair fee would be refunded. She then facilitated return of the loaner unit, once we got our devices back. Tomorrow I will drop the loaner off to UPS for return and our devices are again working properly. One of the most excellent customer service experiences I have ever had. Thank you Ms. Ruby Rodriguez. Dogtra is a great company and you are one of their biggest assets! The product is great also. Our devices have been a huge help in handling our fear reactive and fear aggressive GSD.