Highway Robbery
I rented a unit a few months back at the New Berlin location. I was told that my annual rate was $289 by the woman who setup the lease. After a couple months, my rate was raised by $58. I just spoke to the Property Manager of the New Berlin location. He told me that rent increases were in the fine print. I said I asked many questions and fully understood that my ANNUAL rate would be $289/month. I asked why these astronomical increases were not mentioned during lease setup. His reply "we do not mention the rent increases during lease setup because if we did, no one would sign a lease with us." I said that seemed pretty shady and would like to speak to a manager or someone in corporate. He repeatedly asked why and I told him I would like to discuss his attitude in email/phone call and the price increases with someone higher than him. He replied that I have an attitude problem. Yes - as a paying customer, I am upset with this treatment, however there was no yelling, name calling, profanities, or anything on my part to be rude or out of line. Questioning their antics is not an "attitude problem," however only points to his lack of professionalism and customer service.