Poor quality. Worse customer service.
I have been a long time shopper of Ask and Embla. Unfortunately their quality has gone horribly downhill over the last couple of years. Barely missing the one year warranty period, I had to order a new pair of ear cuffs (their clasps just fall apart now). Needed to exchange the cuffs I purchased and was told I needed to pay shipping for the return. Not ideal (clear to Singapore- probably why quality has gone down). Cost over $20 and after the 2 week wait and they finally received it- I was told I would need to pay for the new items shipping too! Might as well have just bought a new pair and thrown out the last one. Customer service was no help. despite having really liked this company in the past- between their obvious down slide in quality and terrible customer service, I will not be purchasing from here again