***UPDATE****My FIRST and SECOND order…
My FIRST and SECOND order (replacemnet), BOTH arrived DAMAGED! Contacted Filter Buy about the damages and provided proof! Requested a refund, was told that I would receive one and to be patient! Was EXTREMELY patient contacted my CU and they stated the merchant, FILTER BUY did not respond in a timely manner, hence the reason they denied my claim. I have been attempting to get this matter resolved for almost a year! DO NOT PURCHASE from them, customer service is HORRIBLE and products arrives dirty, smashed and unusable. ****UPDATE***** UPDATE*****UPDATE*****UPDATE***** Savannah, with Filterbuy reached out to me, both via phone and email to rectify the situation. She DID, INDEED issue a refund and apology for the way the incident was handled. As a consumer, THAT means so much. It SHOWS the integrity of the company's values. As she assured me that NEW policies and procedures have been put in place, we will consider them again.