Don’t fall for it
It’s my mistake for not researching the company more thoroughly before buying. I fell for the Instagram ads and influencers who were paid to endorse these dresses. So hopefully this can help someone else who is considering shopping with Linennaive. This is a scammy drop ship situation that arrives directly from China. The dress I ordered did not live up to the images online and the quality of the fabric and construction of the dress did not align with the high price point I paid. It felt cheap and fit poorly. The company makes it extremely cumbersome to get a refund. I went back and forth with customer service nearly 10 times over email before they agreed to process a refund. First they will offer you a 10% discount to keep the dress…then 15%..and so on until finally providing you instructions on how to return the garment. You have to pay to ship the item back to China with specific instructions on how to label the return package. It is returned to a random individual’s name and address. You are not allowed to mention the company name on the return label and you have to declare the value of the package as 30 bucks. My package sat with customs in China for over a month before being delivered. I’ve followed up with customer service a half dozen times trying to get a status update on my refund. It’s been 2 months since I returned the dress and still no refund.