Absolutely disappointed - Terrible customer service and poor quality for an overpriced bag
I bought a Songmont handbag for AUD $424 (a mini song bag and a daisy charm) as a special birthday gift for my sister, and I have to say, I regret every cent spent. The issues began right after purchase. First, I received an order confirmation email on 02/10 and then a shipping confirmation on 08/10. Exciting, right? But no—because the tracking links they provided didn’t work. I had to follow up on 15/10 just to figure out where the package was, and their "helpful" team responded on 18/10 with another link. Finally, on 21/10, the bag arrived, only to reveal... surprise, broken hardware! The rivets fell off immediately upon opening. So, back to emailing their customer service, which was a real treat. Their response? "Sorry for the inconvenience. Go to a local repair shop and spend up to AUD $10 to get it fixed. Then let us know and we’ll consider reimbursing you." Yes, that’s their solution: pay for the repairs myself on a brand-new, $424 bag that arrived defective. Thanks, Songmont, for teaching me that “luxury” apparently includes DIY repairs. Never again.