First of all
First of all, I’d like to say that the staff at this school are not very responsive or willing to address your concerns. They are very clear and helpful in explaining everything until you make the payment. However, once the payment is made, it can take several days to receive a response to any questions, if you receive a response at all. We had an extremely incompetent teacher. We opted for individual lessons, and we were told we would be able to choose the time and days. However, at the beginning, we had to adjust our schedule to suit the teacher’s availability rather than the other way around, even though we had paid for the service. It took over a month to resolve this issue, and we did not receive any compensation for the missed lessons with the teacher. Things got even more frustrating. We had a lesson scheduled for 11:00. We logged in, but the teacher simply didn’t show up—without any prior notice. Our plans revolve around our child’s education, so this was extremely disrespectful. They took our money, and after that, it felt like we were left to figure things out on our own. Once again, I want to emphasize that while I appreciate their teaching program, which is strong and effective, the teachers themselves seem unprofessional.