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Hao Yuan

马来西亚

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DOOGEE

Doogee is the worst dealer

The following issues have led me to conclude that the service I received was far below expectations: 1. Product Out of Stock: After placing my order and waited for a month, there is no delivery take place. After making the enquiry with Doogee, I was informed that the product I purchased was out of stock. This information was not made clear at the time of the order, and I only learned of the shortage much later in the process. This lack of transparency is highly unprofessional and unacceptable 2. Slow Delivery: The delivery took an unreasonably long time, far beyond the delivery window that was initially promised. Despite multiple inquiries on my part, I received little to no updates or explanations for the significant delays. 3. Customs Clearance Issues: To make matters worse, I was informed that the shipment was stuck in customs and that Doogee was unable to manage this aspect of the delivery process. As an international customer, I expected your company to handle all aspects of the delivery, including customs clearance. The lack of support or assistance with this issue has caused additional frustration and delays. 4. Broken Promises: Throughout this entire process, I was given numerous assurances about timely delivery and full resolution of compensation of USD 30, but these promises were never kept. The lack of communication and follow-through on your part has been deeply disappointing.

2024-11-07