Bad and Conflicting Communication
I wanted to like this company but their communication was very confusing. They texted me constantly to follow up about my impressions kit with reminders to mail it back but a week or so after I received the kit they sent me an email that they are pausing both shipping out and processing kits shipped back while they re-evaluate their regulatory requirements and would be refunding me for my impression kit because of this. However, I kept getting texts from them asking me to mail back my kit. ??? Are you processing the kits or are you not? This poor communication caused me to lost trust in the company and I didn’t feel comfortable moving forward with Byte.