Customer Service is non-existent
If I were you, I would not purchase a Sole. And you might not want to have equipment delivered to your home because the driving team that was used to deliver and assemble my treadmill, did it incorrectly, and I've had a treadmill that doesn't work sitting in my living room for a month now. Trying to get scheduled with Sole fitness is a joke! They make you order parts without even knowing what's wrong with the machine, then they make you wait for the parts to come in before they'll schedule you with a technician, and a technician is supposed to call within 48 hours after receiving the parts, but if you call within those 48 hours they'll tell you you have to wait. So then if you're a sucker like me, you'll wait for another 48 hours at which point you'll call again and be told that they'll be contacting you that same day. But they don't. So then you call back and can't get through because it's Friday afternoon and oh guess what? They're not open again until Monday! But it's a holiday week so I'll be out of town and by the time I get back and continue this circus of shenanigans of trying to get scheduled, it will be damn near two months that I've had this machine and not have been able to use it. What a joke! From the delivery team to the customer service of the manufacturer. And I haven't even gotten to use the machine yet!!!!!