Scammers
Placed an order of about $58 using a discount code for $20 off the entire order. Customer service contacts me to say one of the items was not in stock. They did so by sending me a serial number that was not attached to any of the items so I had to email them to verify which item it was. The item was definitely showing in stock on the website but whatever. They had offered me up to an additional $5 for the inconvenience which I thought was nice. After browsing the website for a replacement, there was not really anything I wanted in a similar price range as the out of stock pallet ($33) so I asked if I could just remove the item and keep the free shipping instead, to which they said yes. Ok great until I got the refund and it was only $25. I informed customer service that the refund was not what I expected to which they answered it was because I used a coupon code. I informed them that the coupon was for $20 off the ENTIRE order (which after removing the pallet would have been $25 leaving me with a $5 charge) and they said this is how they do it. I said that is not reasonable for them to expect me to know that, they did not explain that or I would have done something else. They do not care. They did offer a $10 gift card (which I don't know why they can do that but not refund the $8 on the pallet I'm not getting) but I have no desire to shop with them again. Scammers.