Online order nightmare
They had one job, to deliver what I ordered and paid for. I am convinced this nightmare started by ordering my patio sliding door and screen door online instead of at the store. Upon the date of scheduled delivery I received the screen door but not the slider. I received an email that delivery was rescheduled for two days later because I returned it. I questioned how I could return something that was never delivered, then after receiving confirmation of the new delivery date I got a text it was canceled and my card would be credited for a "discounted" price which I am still contesting. I had to place a new order for the slider it was delivered on time. After it was installed I found that the screen door that had been delivered was damaged. I had to bring it to the store but because of the incorrect "discount" credit I was given I wasn't allowed to do a swap out but was told I needed to pay the full price. After explaining the situation I finally was allowed to do the swap out. All told I must have made a dozen calls to their "customer service" department and may have reached one person with any CS skills.