Be careful…
NEW UPDATE: for anyone in North America or Europe who has had a similar experience, apparently Hong Kong has pretty strict rules for companies about online fraud, theft, improper transactions, breach of contract etc. I have a friend in Hong Kong who is pursuing this for me, but you can also lodge a report here: w w w dot cr dot gov dot hk forward slash en forward slash forms forward slash docs forward slash breach dot com-e dot pdf Or you can just google Hong Kong govt business breach report. You can also report online business fraud directly to the police: W w w dot police dot gov dot hk forward slash ppp_en/ PayPal says they’ve opened an investigation after I forwarded the email chain, along with the cancellation emails where Kit Chen dared me to chase PayPal for my pre-order deposits. I don’t hold out much hope for my $200, but the PayPal service rep told me that if they receive enough complaints, they will suspend a company’s account pending further investigation. It’s important as well to include the original pre-order agreement. I’d urge anyone who has experienced this to keep trying… not just to get your money back, but to protect further victims. We’re not helpless :) UPDATE: After I sent an enquiry to Paypal about him deIeting my account, and reading other reviews where he refused to refund pre-order deposits after he canceled their orders, he canceled everything and will not give me back my deposits. Which means he's stolen over $200 from me. Please be careful when dealing with this person... he has anger issues and is a thief. Ihad an issue with him recently as well… though never with his products, which ship super fast and arrive in good condition. I had sent him a super friendly email asking if it was possible to change a pre-order to a different figure. In my email I said I totally understood if it wasn’t possible, but thought I’d ask. He was rude at first, then went into rage mode when I said there was no need to be rude as I had been very friendly and understanding. It was quite alarming. After lobbing more insults at me, he then closed my account, which had 5 pre-orders on it, with no refund of my deposits… I’m hoping he’ll still fulfill the orders so I don’t lose over 200 dollars in deposits, but of course I have no recourse if he doesn’t, as he’s in China and I’m in North America. He threatened to post our email exchange in his FB page, and I told him he absolutely had my permission to do so… I had said nothing wrong. At one point I tried to mollify him, saying that I knew he was a good businessman, and that it must be frustrating to deal with customers, but it seemed to make him even angrier. Finally I asked him to stop emailing me. I’ve bought many figures from him in the past, and was alarmed at his behaviour this time. I guess if you stay on his good side all is well, but if he gets upset things (as noted by other reviewers) get really ugly. Quick response: my email was 4 sentences long, not an essay and certainly not a demand Also, playing the racist card when I note that, as I live in North America and he in China, I have no recourse, is a little silly :)